FAQ'S

WELCOME TO OUR FREQUENTLY ASKED QUESTIONS PAGE WHERE WE ANSWER MOST OF THE QUESTONS WE RECEIVE FROM OUR CUSTOMERS. HOPEFULLY THIS WILL HELP YOU FIND THE ANSWER TO SOME OF YOUR QUERIES.

 

 

 

WHAT ARE SHIPPING TIMES AND COSTS?

 Great News, Ego Envy Ships Globally!

 

Processing Time
All orders typically can take 1-5 working days to process depending on how busy we are.
If there are any issues shipping your product, we will contact you regarding your order.

 

Estimated Shipping Times
Please use the table below as a guide based on your location:

 

RegionStandard Shipping
United Kingdom3-14 business days
Europe5-15 business days
United States5-15 business days
Australia5-15 business days
Canada & Mexico7 – 20 business days
All Remaining Regions7 – 25 business days

 

*All shipping times exclude clearance/customs delays

UK Shipping £1.99 & Free Shipping on all UK orders over £65.

All other shipping costs calculated at check out.

WILL I HAVE TO PAY CUSTOMS CHARGES FOR MY ORDER?

Unfortunately Pretty Girl London is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Pretty Girl London.For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

WHAT PAYMENT METHODS CAN I USE?

If you're wondering how to make a payment for your items, we’ve got you covered! We accept the following payment methods:VisaVisa DebitSoloMaestroElectronPaypalClearpay

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Here at Ego Envy we understand that from time to time we all make spontaneous purchases that we aren’t 100% content with. It’s all part of shopping online; sometimes we buy and later regret it, sometimes it's the sizing sometimes we fall out of love with a dress or outfit.

When Returning an item you will need to pay for shipping unless there is a fault on the item when you receive it. Please contact us for more information contact@egoenvyfashion.com.

Refunds

We want to make life as easy as possible for when these little shopping mishaps occur, which is why we offer a Full Refund or Exchange within 14 days (Excluding Delivery Fee).

All we ask is that the item is unworn with the original tags and packaging.

We will endeavour to process your return within 14 working days. However, during busy periods such as Christmas or sale, this may take a little longer.

Please take extra care when trying on your new purchases as any items with damage such as makeup or general wear and tear will be refused any refund or exchange and your order will then be sent back to you at additional cost.

Returns must be sent with the order number, full delivery address details and a clear statement of what you wish to exchange your item for.

All exchanges will take up to 7 working days to process after we have received it back.

All orders are looked over twice with two different members of staff before being dispatched. All orders claimed at being faulty will be looked at very carefully for any tampering or forceful damage made to the item.

Exchanges

Unwanted goods must be returned in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. Items must be returned at the customer’s expense. You must obtain proof of postage just in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return. Please include an original copy of your invoice from us so we have all of your details on hand.

We reserve the right to refuse any exchange or refund if goods are not returned in a saleable condition or are damaged.

We currently do not accept any returns on our underwear or shape wear garments due to hygiene reasons.

Returns Policy

If any product you receive is faulty or you have any other issues upon receipt of your order then please contact us right away using our contact form.

We would love to make the situation right for you.

Discounted products

If you purchased your product under a reduced rate, including sale items and items purchased with a discount code then only a partial refund equivalent to the initial amount paid can be supplied if granted.

 

HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 1 HOUR to arrive in your inbox- so don’t worry! Once our warehouse team have processed your order, you will receive a second email to let you know that your order is on its way to you.

CAN I CANCEL MY ORDER?

To make sure you receive your new order ASAP, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.If something additional is needed such as a different size or colour, please place a new order for this and return the unwanted items back to us.

CAN I MAKE CHANGES TO MY ORDER?

As soon as you place your order, we are working hard to process it quickly, we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

WHAT TO DO IF I HAVE NOT RECEIVED PART OF MY ORDER?

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is could be the case if you've placed an order that is quite large.Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP on contact@prettygirllondon.com.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please send an email to contact@prettygirllondon.com with the following info:Your nameYour order numberProduct name & code (this can be found on your order confirmation email)Picture of the fault / incorrect item

HOW DOES THE SIZING WORK ON YOUR STORE?

Size Guide

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WOMEN'S APPAREL SIZING

INTERNATIONALXSSMLXLXXLXXXL4XL5XL6XL7XL8XL
EUROPE323436384042444648505254
US0246810121416182022
UK468101214161820222426
CHEST FIT (INCHES)28"30"32"34"36"38"40"42"44"46"48"50"
CHEST FIT (CM)71.676818691.596.5101.1106.7111.8116.4121127
WAIST FIT (INCHES)21"23"25"27"29"31"33"35"37"39"41"43"
WAIST FIT (CM)6365.568.570.575.580.585.590.595.5101.5108116
HIPS FIT (INCHES)33"34"36"38"40"42"44"46"48"50"52"54"
HIPS FIT (CM)8991.59496.5101106.5111.5116.5121.5127.5134137.2

 

BRA SIZING

UK32A32B32C32D32DD32E32F34A34B34C34D34DD34E34F36A36B36C36D36DD36E36F38A38B38C38D386DD38E38F
EUROPEAN70A70B70C70D70E70F70G75A75B75C75D75E75F75G80A80B80C80D80E80F80G85A85B85C85D85E85F85G
US32A32B32C32D32DD/E32DDD/F32G34A34B34C34D34DD/E34DD/F34G36A36B36C36D36DD/E36DDD/F36G38A38B38C38D38DD/E38DDD/F38G
Australia32A32B32C32D32DD32E32F34A34B34C34D34DD34F36A36B36C36D36DD36E36F38A38B38C38D386DD38E38F

RING SIZES

SizeDiameter
UKUSAASIAINCHESMM
44F3/0.55- 0.5614.00
46H3 3/4/0.57 - 0.5814.60
48H 1/2 - I 1/24 1/2 - 580.59- 0.6015.01- 15.28
50J-K5 1/290.61- 0.6315.61- 15.92
52L-L1/26 -6 1/2110.64- 0.6516.40- 16.55
54M 1/2 N 1/27130.67- 0.6816.99-17.19
56O-P7 1/2 - 8150.69- 0.7017.58 - 17.83
58P 1/2 -Q 1/28 1/2 - 9170.72-0.7318.17- 18.46
60R 1/2 - S9 - 9 1/2180.74-0.7518.87- 19.10
62T 1/210200.77-0.7919.75
64V10 3/4220.80-0.8120.38

THE PRODUCT I WANT IS OUT OF STOCK, WHAT SHOULD I DO?

Oh no! We may restock the item in a few days/weeks please sign up for an email notification when the product is restocked.

This is a standard cookie notice which you can easily adapt or disable as you like in the admin. We use cookies to ensure that we give you the best experience on our website.

Pre-loader